Privacy Policy

1. Information We Collect

At Mont Eden Funeral Services, we are committed to being transparent about the personal information we collect. The types of information we gather depend on how you interact with our website and services.

Information You Provide to Us

When you use our website, contact us, or engage our services, you may voluntarily provide us with the following types of personal information:

• Contact Information: Your full name, email address, phone number, mailing address, and other contact details you provide when filling out inquiry forms, requesting consultations, or subscribing to our communications.
• Service-Related Information: Details necessary to arrange funeral or memorial services, including the name of the deceased, dates, preferences for service arrangements, chapel rental requirements, and pre-need plan selections.
• Account Information: If you create an account or register for a pre-need memorial plan, we collect login credentials and profile information.
• Communication Content: Any messages, feedback, or inquiries you send to us via email, contact forms, or other communication channels.
• Payment Information: Billing address and payment details when you purchase services or products. Payment card data is processed securely by our third-party payment processors and is not stored on our servers.

Information We Collect Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

• Device and Browser Information: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage Data: Pages you visit, time spent on each page, links clicked, referral sources, and navigation patterns on our website.
• Location Information: General geographic location derived from your IP address (city or region level), which helps us understand where our visitors are located and improve local service delivery.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Providing Services: To arrange and deliver funeral services, chapel rentals, memorial plans, and cemetery products that you request; to communicate with you about service details, scheduling, and logistics.
• Customer Support: To respond to your inquiries, provide assistance, and address any concerns or feedback you may have.
• Account Management: To manage your account, process transactions, send service-related notifications, and maintain records of your pre-need plans or service agreements.
• Website Improvement: To analyse website usage patterns, diagnose technical issues, and enhance the functionality, content, and user experience of our website.
• Marketing Communications: With your explicit consent, to send you information about our services, special offers, and updates that may be of interest to you. You may opt out of marketing communications at any time.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests; to enforce our terms of service and protect our rights, property, and safety.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand how visitors interact with our content.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device and store certain information about your preferences or past actions.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core features such as secure logins, form submissions, and session management. You cannot opt out of these cookies.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve website performance and user experience.
• Functional Cookies: These cookies allow the website to remember choices you make (such as language preferences) and provide enhanced, personalised features.
• Marketing Cookies: These cookies are used to track visitors across websites and deliver advertisements that are relevant and engaging. We only use these cookies with your explicit consent.

Managing Your Cookie Preferences

When you first visit our website, you will see a cookie consent banner that allows you to manage your preferences. You can:

• Accept all cookies
• Reject non-essential cookies
• Customise your cookie settings by category

You can also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

4. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, website hosting, data analytics, and customer relationship management. These providers are contractually bound to use your information only for the purposes we specify and to maintain appropriate security measures.
• Professional Partners: When arranging funeral or memorial services, we may share necessary information with cemeteries, florists, religious officiants, transportation providers, and other professionals involved in delivering the services you request.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your information.

5. Data Storage and Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction.

Data Storage

Your personal information is stored on secure servers located in the Philippines. We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations to which we are subject
• Applicable statutes of limitation
• Our legitimate business interests

Security Measures

We employ a range of security measures to safeguard your data, including:

• Encryption of data in transit using SSL/TLS technology
• Access controls and authentication mechanisms to restrict unauthorised access
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy best practices
• Physical security measures at our facilities

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly investigating and addressing any security incidents that may occur.

6. Your Rights and Choices

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you and to obtain details about how we process it.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure (Deletion): You have the right to request the deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal information in specific situations.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
• Right to Object: You have the right to object to the processing of your personal information based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority if you believe our processing of your personal information violates applicable data protection laws.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request to protect your privacy and security.

If you wish to unsubscribe from marketing communications, you may click the "unsubscribe" link at the bottom of any marketing email we send you, or contact us directly to update your preferences.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website informing you of the changes
• Send an email notification to registered users, where appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the revised terms.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are here to help and will respond to your inquiries as promptly as possible.